client’s workstation to troubleshoot a problem
with their computer. Their computer is on, but their screen is blank. Based on
some basic troubleshooting that you’ve already done, you suspect that the
client’s monitor is not working properly.
What can
you do to verify that the monitor is the problem in this scenario?
A. Use another computer to verify if
the monitor is the problem or not.
B. Read the user manual to verify if
the monitor should be blank or not.
C. Use another working monitor to
verify if the monitor is the problem or not.
D. Write a script and check the system
logs for information about the monitor.
Answer:
Q: You’re
an IT professional supporting a nonprofit organization. Two volunteers have
ongoing problems with their wireless network connection. After removing
variables and trying some functional troubleshooting, you discover that both
volunteers have the same identity on the network.
What
networking setting is having the problem?
A. TCP/IP
B. Wifi
C. VPN
D. Firewall
Answer:
Q: Your
friend wants to install productivity software on their company device. They can
download the application, but when they attempt to install it they receive an
installation failure message.
Which of
the following checks should you perform to troubleshoot a company device that
will not allow the installation of software on it?
A. Check for flashing lights and
beeping.
B. Check the environmental
considerations.
C. Check hardware like routers and
modems.
D. Check workplace software for
conflicts.
Answer:
Q: You plug
your wired headset into your computer. The headset does not show up on your
device list, and you can’t hear any sound out of your headset. You unplug your
headset and then plug it into another port on your device. Now you hear sound
through your headset.
What
troubleshooting technique are you using?
A. Functional testing
B. Structural testing
C. Root cause analysis
D. Debugging
Answer:
Q: Which of
the following is the term for what you do to get a product that you were using
to work again?
A. Debugging
B. Troubleshooting
C. Understanding
D. Workarounds
Answer:
Q: You are
using a knowledge base to troubleshoot an issue with your computer. An article
in the knowledge base suggests using the F3 key on your keyboard to find
keywords about your topic quickly. However, when you press the F3 key, nothing
happens.
Which one
of the following steps is an effective first step to determine if your keyboard
is faulty?
A. Replace the F3 key on your keyboard.
B. Check the user manual for best
practices on how to use the F3 key.
C. Test using the F3 key in several
different applications.
D. Update the firmware on your
keyboard.
Answer:
Q: When you
are troubleshooting and tracking important events happening on a device, what
resource are you able to use for more information?
A. Different hardware
B. Functional testing
C. Log files
D. Software manuals
Answer:
Q: You’ve
recently moved to a new building. Your computer was working fine at your old
building. The new building is very dusty, and suddenly your computer is not
working well.
Which of
the following conditions might play a role in how your computer functions?
A. It is a faulty device, and it should
be replaced.
B. The settings are wrongly configured.
C. The variables are too many, and
there is not enough information.
D. The environment is impacting how the
hardware is working.
Answer:
Q; Your
router isn’t connecting to the internet, and you’ve checked that your internet
service provider (ISP) is not experiencing any outages in your area. You
suspect that your home network is not connecting to your ISP.
Which of
the following pieces of hardware is most likely responsible for the reason that
your home network is unable to connect to the internet?
A. Laptop
B. Router
C. Firmware
D. Modem
Answer:
Q: Which of
the following is a type of network that uses radio signals to transmit data
between two network nodes?
A. Wired
B. Wireless
C. Hardware
D. Driver
Answer:
Q: A member
of your team is frustrated because the notes they’ve added on their device are
not showing up in your shared online document. You notice that your teammate’s
computer is not connected to the internet, and you know that most collaboration
software needs internet access to function properly. You’re able to resolve
their issue quickly by getting their computer back online.
Why were
you able to resolve your teammate’s problem?
A. You understand the foundational
function of the software.
B. You remember that your teammate does
not like being online.
C. You know how to get your teammate’s
computer online.
D. You understand why your teammate is
frustrated.
Answer:
Q: Which of
the following is a term for testing software for issues and errors before it is
released to the public?
A. Workarounds
B. Debugging
C. Troubleshooting
D. Assisting
Answer:
Q: What
term best describes a person’s general understanding of what something is, its
features and functions, and what to look for when something goes wrong?
A. Environmental awareness
B. Proper assumptions
C. Working knowledge
D. Expected behavior
Answer:
Q: Your
computer is connected to your home network, and your internet service provider
(ISP) is not having an outage. However, you still have problems connecting and
receiving data from the internet.
Which of
the following is a possible reason that your home network cannot receive data
from the internet?
A. Problems with your ISP
B. Problems with your microwave
C. Problems with client devices
D. Problems with your router
Answer:
Q: Your
computer is unable to connect to the internet, and you’re not sure what the
problem is. You have checked that your computer settings are configured
correctly to connect to your modem, and you’ve made sure that your modem is
plugged in and connected to your router. You suspect that your router might be
the problem.
What step
can you take to check that your router is the problem?
A. Run a virus scanner on the router.
B. Swap out the suspect part.
C. Check to see if there was rain
overnight.
D. Disassemble the router.
Answer:
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