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When Opportunity Meets Discipline

Based on a LinkedIn post originally published on 23 March 2026 During my time at Compaq, and later Hewlett-Packard, something unexpected happened. I discovered that my employee access included an extensive internal repository of technical-training material. This was not a small collection of product manuals. It contained thousands of pages spanning: student guides; instructor material; laboratory exercises; certification tracks; assessment material; and documentation covering a broad range of enterprise technologies. The repository represented years of accumulated technical knowledge organised into structured learning paths. At the same time, my normal role was already highly demanding. I supported the complete software stack of core telecommunications-monitoring platforms operating in complex, mission-critical environments. The material could easily have remained an interesting resource that I intended to examine “when time allowed.” Instead, I made a decision: I would create the time...
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The Family Tree Is Growing Again — Faster Than I Can Follow It

A couple of weeks ago, I wrote about returning to my family tree after a break of roughly ten years. At the time, I knew that I wanted to restart the research seriously. What I did not expect was how quickly the project would begin to grow. It is growing geographically, historically and, perhaps most dangerously, in the amount of material accumulating around me. I now have research running across Germany, Italy, Brazil, Argentina, Chile, Moldova, Ukraine, Turkey and other places connected with different branches of our families . I am researching my own ancestors and, for the first time, incorporating Viorica's family as well. And I have already managed to push parts of my own family tree back into the early 1800s . That may not sound extraordinary to an experienced genealogist. For me, after leaving the project largely untouched for a decade, it feels like opening a door that I had forgotten was there. The willingness of people to help One of the mo...

What the Seating-Plan Software Market Teaches Me About Designing My Own Application

As I have been working through the design of my event and seating-planning application, I have deliberately resisted the temptation to treat the existing implementation as the complete definition of the product. Reconstructing and modernising software gives me a useful starting point, but it does not answer a more important product question: if I were designing this application properly today, what should it actually contain? The most useful way I could think of answering that question was to stop looking inward for a while and study the market around it. I wanted to understand not only which functions competing products provide, but also how they structure the problem, where they impose limitations, how they make money, and which recurring business concepts can be discovered by reading their documentation. This became a much larger exercise than simply comparing a few seating-chart programs. The market in 2026 ranges from small wedding-oriented web applications costing only a few ...

Movie - The Mongoose (2026)

 

Beyond Customer Feedback: Building an AI-Native Customer Intelligence and Action Platform

From asking customers what they think to understanding what should happen next For decades, companies have invested enormous amounts of money in understanding their customers. They conduct surveys. They measure satisfaction. They calculate Net Promoter Scores. They monitor reviews. They operate contact centres. They analyse support tickets. They track website behaviour. They collect product analytics. They maintain CRM systems containing years of customer history. The result should be an extraordinarily detailed understanding of the customer. Frequently, it isn't. Instead, organisations accumulate enormous quantities of disconnected information. Marketing knows one part of the customer. Customer support knows another. The CRM contains another. The e-commerce platform contains purchasing behaviour. The survey platform contains satisfaction scores. Public review platforms contain unsolicited opinions. Contact centres contain thousands of conversations. Product analytics systems know ...